TradeSignal EA Troubleshooting Guide
Solutions for common issues and problems with the TradeSignal Expert Advisor
Introduction
This guide provides solutions for common issues you might encounter when using the TradeSignal EA. If you don't find a solution to your problem here, please contact our support team for assistance.
Connection Issues
Check your internet connection. Verify that WebSocketClient.dll is in the correct Libraries folder. Make sure DLL imports are enabled in MT5 options and EA properties. Check that the server domain is added to the allowed URLs list.
Check for stable internet connection. Ensure your VPS or computer has reliable connectivity. Check if your firewall or antivirus is blocking the connection.
Your license is already being used on another terminal. Most licenses can only be used on one live account at a time. Close the EA on other terminals or contact your provider for a multi-terminal license.
License Problems
Double-check for typos in your license code. Ensure there are no extra spaces before or after the code. Verify your license hasn't expired. Contact your provider to verify license status.
Some licenses are restricted to specific account types. Check with your provider if your license is valid for live accounts.
Signal Processing Issues
Check if "Allow live trading" is enabled in both MT5 and EA settings. Verify that the symbol in the signal exists in your MT5 terminal. Check if there are any trading restrictions on your account.
Check your Volume Type setting. If set to RISK, the EA calculates lot size based on account balance and risk percentage. If set to FIXED, it uses the fixed lot size. Verify that the signal format is correct.
Check your Parameter Source setting. If set to FROM_INPUTS, the EA uses its own settings instead of the signal parameters. Verify that the signal format includes valid sl and tp values.
Trade Management Issues
Verify that Use Trailing Stop is enabled. Check that the price has moved enough to trigger the trailing stop (reached the Trailing Trigger distance). Ensure that the trailing parameters are properly configured.
Verify that Use Breakeven is enabled. Check that the price has moved enough to trigger the breakeven (reached the Breakeven Trigger distance). Ensure that the breakeven parameters are properly configured.
Check if you have reached your Daily Drawdown or Daily Profit Target. Verify if the Trade Duration Limit is set and has been reached. Check if Friday Auto-Close is enabled and it's Friday.
Performance Issues
Reduce the number of charts with EAs attached. Only one instance of TradeSignal EA is needed. Close unnecessary MT5 terminals. Consider using a more powerful VPS or computer.
Check your internet connection speed and latency. Verify that your broker has good execution speed. Consider using a VPS located closer to your broker's servers.
Visual Display Issues
Check if "Allow DLL imports" is enabled. Verify that the EA is properly attached to the chart. Try removing and reattaching the EA. Restart MetaTrader 5.
Verify that Show Global Breakeven and Show Strategy Target are enabled in the EA settings. Check if you have any active trades that would trigger these lines.
Diagnostic Tools
The TradeSignal EA provides several diagnostic tools to help identify and resolve issues:
MT5 Journal
The MetaTrader 5 journal contains detailed logs of EA activity and errors:
Open the "Experts" tab in the Terminal window (press Ctrl+T if not visible)
Look for messages from TradeSignal EA
Error messages and warnings will provide clues about what's going wrong
EA Information Panel
The EA displays an information panel on the chart with important status information:
Server Status: Shows the current connection status
License: Displays your license information
Statistics: Shows current profit/loss and drawdown information
Error Messages: Displays any current error conditions
Diagnostic Mode
For difficult issues, you can enable Diagnostic Mode in the EA settings:
Open EA properties and go to the "Common" tab
Check "Allow DLL imports", "Allow WebRequests", and "Allow modification of signals"
In the EA settings, set "Verbose Logging" to true
Restart the EA and observe the detailed logs in the Experts tab
Need Additional Help?
Our support team is ready to assist you with any questions you might have.