Troubleshooting
Troubleshoot common TradeSgnl issues including connection problems, signal delays, EA configuration errors, and MetaTrader integration issues.
Introduction
This guide provides solutions for common issues you might encounter when using the TradeSgnl EA. If you don't find a solution to your problem here, please contact our support team for assistance.
Before you start
Make sure you have the latest version of the EA and have followed the setup instructions correctly.
Connection Issues
License Problems
Signal Processing Issues
Trade Management Issues
Performance Issues
Visual Display Issues
Diagnostic Tools
The TradeSgnl EA provides several diagnostic tools to help identify and resolve issues.
MT5 Journal
The MetaTrader 5 journal contains detailed logs of EA activity and errors:
- Open the "Experts" tab in the Terminal window (press
Ctrl+Tif not visible). - Look for messages from TradeSgnl EA.
- Error messages and warnings will provide clues about what's going wrong.
EA Dashboard panel
The EA displays a Dashboard panel on the chart with important status information:
- Server Status: Shows the current connection status.
- License: Displays your license information.
- Statistics: Shows current profit/loss and drawdown information.
- Error Messages: Displays any current error conditions.
Diagnostic Mode
For difficult issues, you can enable Diagnostic Mode in the EA settings:
- Open EA properties and go to the "Common" tab.
- Check "Allow DLL imports", "Allow WebRequests", and "Allow modification of signals".
- In the EA settings, set "Verbose Logging" to
true. - Restart the EA and observe the detailed logs in the Experts tab.